Privacy Policy
This Privacy Policy explains how Evergreen Tree Service (“we,” “us,” “our”) collects, uses, and protects information when you use this website.
Information We Collect
- Contact information you submit, such as your name, phone number, email address, and message content, through forms, calls, or text messages.
- Service and appointment details you provide, including requested services, preferred dates and times, and related notes.
- Basic usage data, such as pages visited, device and browser type, approximate location, and IP address, for analytics, performance, and security purposes.
How We Use Information
We may use collected information to:
- Respond to inquiries and provide requested services or estimates.
- Schedule appointments, send reminders, and provide service updates.
- Improve website performance, content, and user experience.
- Prevent abuse and maintain website security.
- Comply with legal obligations and enforce our policies.
SMS / Text Messaging Consent (A2P)
If you opt in to receive SMS/text messages from us, we may send messages related to:
- Appointment confirmations and reminders.
- Scheduling updates, including rescheduling, cancellations, and arrival updates.
- Customer support responses.
- Promotional or seasonal offers, only if you specifically opt in to marketing messages.
Consent is not a condition of purchase. Message frequency varies.
Opt-In and Opt-Out
Opt-In: You may opt in by submitting a form with an SMS consent checkbox, requesting text messages, or otherwise explicitly agreeing to receive SMS messages from us.
Opt-Out: Reply STOP to any message to unsubscribe. You may receive one final confirmation message. For help, reply HELP or contact us using the details provided below.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Cookies
We may use cookies to help the website function properly and understand how visitors use our site. You can control cookies through your browser settings.
Third-Party Services
We may use third-party tools, such as embedded forms, analytics, hosting, or messaging delivery providers, that process information as described in their respective privacy policies.
Sharing of Information (Including Mobile Information)
We may share information with service providers who help us operate our website and services, including hosting, analytics, customer support, and messaging delivery providers. We do not sell personal information.
Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We take reasonable measures to protect personal information. However, no website or method of electronic transmission can guarantee absolute security.
Data Retention
We retain information only for as long as reasonably necessary for business, legal, or operational purposes.
Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information and to withdraw consent, including SMS consent.
To make a request, please contact us using the information provided below.
Age Restriction
Our services and SMS program are intended for individuals 18 years or older. We do not knowingly collect personal information from children.